Returns and Refund Policy - Clinic Management





Returns and Refund Policy


Our policy for all the products is valid for a period of 30 calendar days of receiving your order. The return/exchange period begins on the date the order is delivered. If you receive your order and are not satisfied for any of the reasons you can return the product for a refund.

If the period of 30 days has elapsed since the day it has been delivered to you, we can’t, unfortunately, offer you a refund.

All returned products must include their original packaging and must be in undamaged condition. Your return must be received within 30 calendar days.

To complete your return, we require a receipt or proof of purchase. Return shipping costs will be covered by the customer in all cases.

Defective/Damaged/Incorrect items: Refund/exchange requests for defective or damaged items must always be made within 30 calendar days from the date delivered.

CMS (Clinic Management Services) will assign the original manufacturer’s warranty to the buyer. In the event customer discovers a product to be defective, we will assist the customer in notifying the manufacturer of the defective material and any other action deemed appropriate by CMS. In no event shall CMS be liable for any loss of profits or special or consequential damages or for loss damage, or expense directly or indirectly arising from the inability of the Buyer to use the products separately or in combination with any other equipment or from any other cause.


Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • The product must be unopened
  • The product must be in original packaging
  • The product must be unused
  • The product must not be damaged


In order to ensure the above criteria has been met, all returns will be inspected. If the product meets the listed criteria, we will issue you a refund.

If the product is used and you still want to return, with the product fully working, please contact us for further details and mention the reason why you want to return the product. The product should be sent back to us at the address mentioned below for which shipping will be borne by the customer in all cases. Once we receive the product, we will inspect the product and then issue you the refund.


Please send the product to the following address: –

Clinic Management Services,
Suite 605, 700 Dorval Drive
Oakville, ON L6K 3V3

Proof of purchase

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the proof of purchase, we will not issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately, sale or clearance items cannot be returned.

How to request a Return/Exchange:

Please contact us directly at and provide the following information:


  • Order Number
  • Product name and quantity, you wish to return
  • The date you received your product
  • Condition of the product (used/unused)
  • Condition of product packaging (opened/unopened)
  • Reason for return


Once your request has been approved, you will receive your return instructions. Please follow these instructions closely in order to ensure that your return is received and processed correctly. All refunds will be first inspected & then processed within 2-3 weeks upon receipt of the returned item.


Products that are received in any of the following conditions are not eligible for return and will be rejected:

  • Any product not purchased from us
  • Any product that does not exhibit the described reason for the return
  • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • Any product from which the UPC code has been removed from its packaging.
  • Any product that exhibits physical damage.
  • Any product which appears tampered, customized or altered in any way.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Shipping items

In order to return an order, you must contact us first. Returns can be mailed to 700 Dorval Drive, Unit 605, Oakville, Ontario, L6K 3V3, Canada. You will be responsible for paying for the shipping costs for the items that you wish to return. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to 700 Dorval Drive, Unit 605, Oakville, Ontario, L6K 3V3, Canada.

Shipping to you will not be charged for the second time.


Contact Us

If you have any questions on how to return your item to us, contact us at

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